SMS Terms of Service

Overview

Advocates of Hope ("AOH," "we," "our," or "us") operates the registered SMS messaging brand Advocates of Hope Services and may communicate with you via SMS text messaging when you have provided appropriate consent. These SMS Terms of Service describe the terms under which we send text messages and how you can manage your preferences.

1. Consent to Receive SMS Messages

By providing your mobile telephone number and consenting to receive text messages from Advocates of Hope Services, you agree to receive SMS communications related to our services.

Consent to receive SMS messages is not a condition of purchasing or receiving our services. You may still request our services without providing consent to receive text messages.

SMS consent is personal to you and is not transferable. We will not share your SMS opt-in consent or mobile telephone number with third parties or affiliates for their marketing or promotional purposes.

2. Types of Messages

When you consent to receive SMS messages from Advocates of Hope Services, you may receive the following types of conversational and informational communications:

• Responses to service inquiries you have submitted
• Appointment confirmations and reminders
• Pre-hearing conference scheduling
• Disability hearing preparation instructions
• Hearing schedule changes and updates
• Administrative updates concerning requested services

3. Message Frequency

Message frequency may vary based on your interactions with our team and the status of your matter. You may receive more frequent messages during active hearing preparation periods.

We will only send messages that are relevant to your services or inquiries with Advocates of Hope Services.

4. Message and Data Rates

Message and data rates may apply to SMS messages sent to or received from Advocates of Hope Services. These charges are assessed by your mobile carrier and are not controlled by Advocates of Hope.

Please contact your mobile carrier if you have questions about your messaging plan or applicable rates.

5. How to Opt Out

You may opt out of receiving SMS messages from Advocates of Hope Services at any time by replying STOP to any text message you receive from us.

After sending STOP, you will receive a final confirmation message and no further SMS messages will be sent to your number, except as required by law.

You may re-enroll at any time by contacting our office or by providing consent again through our website or intake process.

6. How to Get Help

For assistance with SMS communications, reply HELP to any text message from Advocates of Hope Services or contact our office directly using the information below.

We will respond to HELP requests with information about how to reach our team and how to manage your messaging preferences.

7. Service Providers

Advocates of Hope Services may use telecommunications providers and technical service providers, including RingCentral, to transmit and manage authorized business communications.

These providers process information only as necessary to deliver the messaging service and are not authorized by us to use your information for independent marketing purposes.

8. Privacy

Your use of our SMS communications is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including SMS consent records.

We do not sell, rent, or share your mobile telephone number or SMS opt-in consent with third parties for marketing or promotional purposes.

9. Changes to These Terms

We may update these SMS Terms of Service periodically to reflect changes in our services, business practices, or applicable requirements.

Updates will be posted on this page with a revised effective date. Continued use of our SMS communications after an update constitutes acceptance of the revised terms.

10. Contact Us

If you have questions about these SMS Terms of Service or our messaging practices, please contact: